We are committed to ensure your satisfaction with any product you have ordered from us. We are always with you, before your purchase and after your purchase. Our Replacement, Return and Cancellation policies give buyer protection and ensure that you do not get any ugly surprises post your purchase.

Replacement:

We request the customers to take a video while unboxing the parcel to claim for refund and return. Having a video will help us to take more precise decision for the refunds and replacements.

In the highly unlikely event that any product you ordered from us is received in damaged or in defective condition, or if product delivered is different from what you had ordered, you will get the replacement for the exact same product as was originally ordered by you (request for any other product as replacement will not be valid).

If the product received is damaged/incorrect, you have to intimate us within 24 hours of product delivery with the proper reason.

To initiate replacement request please WhatsApp us at +91 9057591355 or email us at info@nexjewelwith photos of damaged product as reference. Replacement requests will not be valid  after24 hours of product delivery.

 After the return request is accepted, our logistics partner will attempt pickup from your original delivery address. However, at the time of pickup, if the hand-over of the package is  delayed by you, the return request will not be entertained. After the product is received in an undamaged, unused condition along with the original box and tags intact.

After the product is received in unused and the same condition as you received it, in its original packaging along with original tags intact, the original product as was ordered by you will be reshipped to you.Products damaged while being used do not qualify for replacement or refund.

For minor color and design variations in the product from the photographs shared on the website would not be eligible for replacement or refund .

Orders related to size issues specially with the bangles will not be liable for returned, replaced or refunds. We request customers that if you have and doubt regarding s product specifications please message us on WhatsApp +91 9057591355 to clear your doubts. We will help you choose the best suitable size or product for you.
(Please check the size guides carefully before making a purchase)

Return:Right of Return

WHAT IF YOU RECEIVE DEFECTIVE PRODUCTS ?
Our team works hard to provide you defect free products but there are instances when you may receive a defective product which is not repairable at your end then we accept return of these products and replace the same in your future orders or refund the amount once we receive the defective product back. If you receive any defective product then please email us on info@nexjewel.com or whatsapp  9057591355

Stones popping out during transit is not considered as defect since these can be easily stuck back at your end, we will guide you for the same, just drop us an email us on info@nexjewel.com or whatsapp  9057591355

WHAT IF I DO NOT LIKE THE PRODUCTS DESIGN ? CAN I RETURN THEM ?
No, we do not accept returns for products which you do not like, before order we provide video as well as photo with every angle  of product  to confirm of your order 

Nexjewel  allows you 1 days to return a damaged  product with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame,

 The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.

For Reimbursements:

 If the product is returned 1 days of its delivery, the User will be reimbursed via the same payment method as was used initially.
Return is not applicable to Bridal Sets and customized products and offer

Cancellations: By Customers:

Customers can cancel their order before the product has been shipped. To cancel your order, you can  call our customer care at +91 9057591355. If the order has been shipped, we will not be able to cancel the order.

Cancellation: By Nexjewel

Please note that there may be certain orders that we are unable to accept and have to cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, product out of stock or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you have been charged, the said amount will be

Reversed Back.

Products purchased during the sale: Products purchased under any promotional offers or on sale can not be exchanged or returned.